Refund policy

REFUND POLICY

Policy

  • Returns are accepted within 30 days of order arrival to customer.
  • Shipping fees are not covered for merchandise without damage or
  • shipped incorrectly.
  • Clothing that has been washed or worn will not be accepted for return.

Will I need to pay for return shipping?

  • Shipping fees are only covered for products that are damaged or
  • shipped incorrectly.
  • Contact customer support with an explanation of defect and include
  • photo and/or video of damaged or incorrect item to receive a pre-paid
  • shipping label via email for your return.
  • If you have received a return shipping label, make sure you send your
  • item(s) back within 2 weeks from receiving your return shipping
  • label or your return shipping label will become invalid.

To Return Item(s)

  • Please reach out to support@bad-bunny.eu

Return Tracking

  • Please return items to us using a mail service that provides tracking
  • or insurance.
  • We are only responsible for items received and cannot maintain
  • responsibility for returns/exchanges lost in the shipping process.

When will my return be processed?

  • Once your return has reached our ofUce please allow up to 14 days for
  • it to be processed.
  • Funds can only be refunded to the method of payment used for the
  • original purchase.
  • A representative will be in contact with you (via the email address
  • used to place your order) to provide further details.

When will I see my refund?

  • Once a refund has been submitted, the issuing bank will post it to your
  • account within 3-5 business days when issued to a credit card.
  • Refunds issued to a bank account or pin-less debit typically take 10
  • business days to reZect on the account balance.
  • This time frame can vary from one Unancial institution to another.

FOR QUESTIONS ABOUT RETURNS, PLEASE CONTACT:

support@bad-bunny.eu